How can we help?

Game servers

• Connect to your game server Where to find your server address and what to do if you cannot connect.
• My game server will not start The checks that fix most servers that stay offline or stop right after starting.
• My game server is lagging How to tell whether lag comes from your server, your plan or your connection.
• Restore a backup of your game server Roll your server back to an earlier backup, safely.
• Upgrade or downgrade your plan Move to a bigger or smaller plan without losing anything.
• Failed payments, suspension and data retention What happens if a payment fails and how to restore a suspended service.
• Link your Discord account Connect Discord to get customer roles and see your services there.
• Which Hartwell hosting is right for me? A quick guide to choosing between game servers, bot hosting and web hosting.
• How to open a support request that gets solved fast What to include so we can help you on the first reply.
• Where should my server be? How to think about location, and which locations Hartwell lists.
• Cancel a service How to cancel, what happens to your data and how to change your mind.
• Get started with your game server control panel A tour of the console, files, backups and settings in your panel.
• Upload files with SFTP Connect an SFTP client to move large files to your server or bot.
• Install mods and plugins safely The safe order for adding mods or plugins without breaking your server.
• Set up your Minecraft server Choose a version, set your world options and let friends join.
• Set up your FiveM server The license key and the first steps to bring a FiveM server online.
• Move your game server to Hartwell How to bring an existing world or server over from another host or your own computer.

Bot Cloud

• Upgrade or downgrade your plan Move to a bigger or smaller plan without losing anything.
• My bot is offline or keeps stopping Why a bot goes offline and how to bring it back.
• Deploy your first bot From an empty pool to a running bot.
• My Bot Cloud pool is full What to do when you cannot deploy another bot.
• Failed payments, suspension and data retention What happens if a payment fails and how to restore a suspended service.
• Link your Discord account Connect Discord to get customer roles and see your services there.
• Which Hartwell hosting is right for me? A quick guide to choosing between game servers, bot hosting and web hosting.
• How to open a support request that gets solved fast What to include so we can help you on the first reply.
• Where should my server be? How to think about location, and which locations Hartwell lists.
• Cancel a service How to cancel, what happens to your data and how to change your mind.
• Upload files with SFTP Connect an SFTP client to move large files to your server or bot.
• Get your bot ready before you upload The five checks that prevent most deployment problems.
• Keep your bot token safe How to protect your token and what to do if it leaks.
• Which bot runtime should I pick? Node.js, Python, Java, Go, Rust, Bun, Deno, PHP, .NET or Ruby, and how to choose.
• Common reasons a bot will not start Quick fixes for the errors that most often stop a bot from coming online.

Web hosting

• Upgrade or downgrade your plan Move to a bigger or smaller plan without losing anything.
• My website is down The usual reasons a hosted website does not load.
• My website shows a certificate warning Free SSL is issued automatically once your domain points to Hartwell.
• Point your domain at your hosting Update your domain's DNS so visitors reach your Hartwell site.
• Set up email on your domain Create mailboxes and fix common email problems.
• Failed payments, suspension and data retention What happens if a payment fails and how to restore a suspended service.
• Link your Discord account Connect Discord to get customer roles and see your services there.
• Which Hartwell hosting is right for me? A quick guide to choosing between game servers, bot hosting and web hosting.
• How to open a support request that gets solved fast What to include so we can help you on the first reply.
• Where should my server be? How to think about location, and which locations Hartwell lists.
• Cancel a service How to cancel, what happens to your data and how to change your mind.
• Install WordPress on your web hosting From a fresh hosting account to a working WordPress site.
• Move your website to Hartwell A safe way to move a website and email without downtime.
• Email settings for Outlook, Apple Mail and phones The details to enter to read your domain email in an app.
• Make your website faster and safer Simple habits that keep a website quick and secure.

Still stuck? Open a support request from your dashboard, or use /support in the Hartwell Discord server.